Is it safe for me to use my credit card when I order?
Yes, we have a completely secure merchant account system that
automatically checks your credit card number and deposits the money into our
bank account without anyone even seeing your credit card number or
information. So it's completely secure.
How will my product be shipped?
All orders will be shipped via UPS or US Postal Service (USPS).
How long will it take to receive my order?
7-10 business days after you place you order.
Do you manufacture your products?
No, we are an independent retailer of these products.
What is your return policy?
Click here to
see our return policy.
Do you take international orders?
Unfortunately not at this time, just orders placed in the United
States of America.
What happens if the item I ordered is not available?
We ship products before the estimated delivery date in the vast
majority of cases. On occasion, however, an order may be delayed due to
availability or other circumstances. In the unlikely event there is a change
or delay in filling your order, we will notify you via phone, postal mail or
email. We know that this can be inconvenient, and we will offer you one of the
following alternatives as appropriate to your situation:
Offer an ALTERNATE selection of equal or greater value.
Offer a BACKORDER and new estimated delivery. You can wait for the new
delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. On rare occasions, new circumstances come to our
attention after the placement of your order. Therefore, we reserve the right
to cancel your order for a full refund at any time.
How do I contact you if I have other questions?
If you have other questions, please contact us at:
support@windchimeshome.com